SHOP SOCIETY TERMS OF SERVICE
Effective Date: 6/01/2026
1. ACCEPTANCE OF TERMS
Welcome to Shop Society ("Shop Society," "we," "us," or "our").
These Terms of Service ("Terms") govern your access to and use of the Shop Society mobile application, website, marketplace, social features, messaging services, content, products, and related services (collectively, the "Platform").
By accessing, browsing, creating an account, purchasing products, selling products, posting content, sending messages, or otherwise using the Platform, you agree to be bound by these Terms and all policies incorporated by reference.
If you do not agree to these Terms, you may not access or use the Platform.
2. MARKETPLACE STATUS
Shop Society is a technology platform that enables independent businesses and creators to connect with customers.
Shop Society is not a retailer, manufacturer, wholesaler, distributor, fulfillment provider, shipping carrier, payment processor, or merchant of record for products listed by independent sellers.
All products, services, listings, descriptions, shipping commitments, warranties, and customer service obligations are the sole responsibility of the seller offering the item.
Shop Society does not:
Manufacture products
Inspect products
Guarantee product quality
Guarantee seller performance
Guarantee delivery dates
Guarantee listing accuracy
Guarantee product legality
Guarantee product safety
Any contract for the purchase or sale of goods is entered into solely between the buyer and the seller.
Shop Society may assist in dispute resolution but is not a party to transactions between buyers and sellers.
3. ELIGIBILITY
Seller Accounts
To create a shop, receive payouts, sell products, or otherwise operate a business through Shop Society, you must:
Be at least eighteen (18) years old
Have the legal authority to enter into binding contracts
Provide accurate information
Comply with all applicable laws
General Users
Users under eighteen (18) may browse or use portions of the Platform only with the supervision and consent of a parent or legal guardian.
We reserve the right to request age verification at any time.
4. ACCOUNT REGISTRATION
You agree that all information provided during registration is accurate, complete, and current.
You are responsible for:
Maintaining account security
Protecting your password
Restricting access to your account
All activity occurring under your account
You may not:
Share accounts
Sell accounts
Transfer accounts without written permission
Impersonate another person or business
Create accounts using false information
Shop Society reserves the right to suspend or terminate accounts that violate these Terms.
5. USER CONTENT
The Platform may allow users to upload, publish, submit, create, transmit, or display content including:
Product listings
Photos
Videos
Shop profiles
Reviews
Stories
Posts
Comments
Messages
Business information
Promotional materials
You retain ownership of your content.
By posting content to Shop Society, you grant Shop Society a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to:
Host
Store
Display
Reproduce
Modify for formatting purposes
Distribute
Promote
Market
such content in connection with operating, improving, and promoting the Platform.
This license remains in effect for as long as the content remains on the Platform and for a reasonable period thereafter for backup, legal, and archival purposes.
6. REPRESENTATIONS REGARDING CONTENT
You represent and warrant that:
You own or have permission to use all content you upload.
Your content does not infringe any copyright, trademark, patent, trade secret, publicity right, or other intellectual property right.
Your content does not violate any law.
Your content is not fraudulent or misleading.
Your content does not contain malicious code or harmful software.
You are solely responsible for all content you upload or distribute through Shop Society.
7. AI-GENERATED CONTENT
Users may upload content created with artificial intelligence tools.
You remain solely responsible for all AI-generated content uploaded to the Platform.
By uploading AI-generated content, you represent that:
You have the legal right to use the content.
The content does not infringe intellectual property rights.
The content complies with these Terms and all applicable laws.
Shop Society assumes no responsibility for determining ownership of AI-generated content.
8. PRODUCTS AND SERVICES
Sellers may offer approved products and services through Shop Society.
Permitted categories may include:
Handmade products
Boutique products
Wholesale products
Print-on-demand products
Craft supplies
Digital products
Educational materials
Business resources
Shop Society may add, remove, restrict, or prohibit product categories at any time.
9. PROHIBITED PRODUCTS
The following products and services are prohibited:
Counterfeit goods
Trademark-infringing products
Copyright-infringing products
Illegal products
Stolen property
Controlled substances
Drug paraphernalia
Firearms or prohibited weapons
Adult content
Hazardous materials
Fraudulent products
Products that violate third-party rights
Shop Society may remove listings without notice and may suspend or terminate accounts associated with prohibited products.
10. DIGITAL PRODUCTS
Digital products may include downloadable files such as:
PDFs
Sewing patterns
SVG files
Templates
Digital artwork
Educational content
Business documents
Unless required by applicable law, all digital product purchases are final and non-refundable once purchased.
A seller may voluntarily issue a refund at their sole discretion.
Shop Society is not obligated to issue refunds for digital products.
11. PAYMENTS AND PLATFORM FEES
Shop Society facilitates transactions between buyers and independent sellers through third-party payment processors.
By using the Platform, you agree to comply with all applicable payment processor terms, including those of Stripe and any other payment providers used by Shop Society.
Platform Fees
Shop Society currently charges sellers a platform fee equal to five percent (5%) of the transaction amount.
Shop Society reserves the right to modify fees at any time upon reasonable notice to users.
Any fee changes will not apply retroactively to completed transactions.
Payment Processing Fees
Additional payment processing fees may be charged by third-party payment processors.
Such fees are separate from Shop Society platform fees and are the responsibility of the seller unless otherwise specified.
Taxes
Sellers are solely responsible for:
Determining applicable taxes
Collecting taxes when required
Reporting taxes
Filing tax returns
Maintaining tax records
Shop Society does not provide tax advice and makes no representations regarding tax obligations.
12. STRIPE CONNECT ACCOUNTS
Sellers may be required to create and maintain a Stripe Connect account or another approved payment account in order to receive payouts.
By connecting a payment account, sellers authorize Shop Society to:
Facilitate payments
Process refunds
Recover chargebacks
Recover carrier adjustments
Offset balances
Deduct fees owed to Shop Society
Sellers are responsible for maintaining accurate banking and payment information.
Shop Society is not responsible for delays caused by:
Payment processors
Banks
Verification requirements
Fraud reviews
Regulatory compliance procedures
If a seller's payment account becomes restricted, suspended, or terminated, Shop Society may suspend selling privileges until the issue is resolved.
13. PAYOUTS, RESERVES, AND HOLDS
Seller payouts are generally processed according to the payout schedule established by the payment processor.
Shop Society may, in its sole discretion, establish reserves, delay payouts, hold funds, recover funds, offset balances, reverse transactions, or otherwise restrict access to funds when necessary to:
Investigate fraud
Address chargebacks
Resolve disputes
Cover refunds
Recover carrier adjustments
Address policy violations
Comply with legal obligations
Protect marketplace integrity
Address excessive customer complaints
Mitigate financial risk
The amount and duration of any reserve or hold shall be determined by Shop Society based on the circumstances involved.
Nothing in these Terms guarantees immediate access to funds.
14. REFUNDS AND CHARGEBACKS
Buyers may request refunds in accordance with applicable seller policies, Shop Society policies, or applicable law.
Sellers remain financially responsible for:
Refunds
Chargebacks
Payment disputes
Carrier adjustment fees
Unauthorized transaction claims
If a chargeback or dispute is filed, Shop Society may:
Temporarily withhold funds
Recover funds from future payouts
Deduct funds from available balances
Restrict selling privileges
Require additional verification
Repeated chargebacks or disputes may result in account suspension or termination.
15. SHIPPING SERVICES
Shop Society may integrate with third-party shipping providers, including Shippo and participating carriers.
Any shipping services offered through the Platform are provided by independent third parties.
Shop Society does not guarantee:
Shipping rates
Delivery times
Package acceptance
Package tracking accuracy
Carrier performance
Claim approval
All shipping services remain subject to the terms and conditions of the applicable shipping provider.
16. SELLER SHIPPING RESPONSIBILITIES
Sellers are solely responsible for ensuring shipping information is accurate.
This includes:
Product weight
Packaging weight
Package dimensions
Packaging type
Shipping classifications
Customs information
Declared values
Sellers agree to maintain accurate shipping profiles and packaging templates where required.
Sellers are solely responsible for any losses arising from inaccurate shipping information.
17. CARRIER ADJUSTMENTS
Shipping carriers may assess additional charges after shipment based on factors including:
Incorrect package weight
Incorrect dimensions
Improper package classification
Address corrections
Additional carrier fees
Sellers remain solely responsible for all carrier adjustments.
Shop Society may recover carrier adjustments by:
Deducting funds from seller balances
Offsetting future payouts
Charging payment methods on file
Establishing reserves
Failure to satisfy carrier adjustments may result in suspension or termination of selling privileges.
18. SHIPPING INSURANCE
Insurance may be offered through third-party providers.
Insurance coverage is governed by the applicable insurance provider's terms and conditions.
Shop Society does not:
Underwrite insurance
Guarantee claim approval
Guarantee reimbursement
Act as an insurance carrier
Claim determinations are made solely by the applicable insurance provider.
19. ORDER FULFILLMENT
Sellers are solely responsible for:
Producing products
Packaging products
Shipping products
Providing accurate tracking information
Complying with shipping laws
Resolving fulfillment issues
Shop Society does not take possession of products and is not responsible for product fulfillment.
Failure to fulfill orders in a timely manner may result in:
Listing removal
Reduced visibility
Account restrictions
Suspension
Termination
20. OFF-PLATFORM TRANSACTIONS
Users may not use Shop Society to identify buyers, sellers, or business opportunities and then complete transactions outside the Platform for the purpose of avoiding fees.
Attempting to circumvent Shop Society fees may result in:
Account suspension
Account termination
Forfeiture of funds
Removal of listings
Other enforcement actions deemed appropriate by Shop Society
21. MESSAGING SERVICES
Shop Society may provide messaging features that allow users to communicate with one another before or after a purchase.
Users are solely responsible for the content of their communications.
By using the messaging system, you agree not to:
Harass, threaten, intimidate, or abuse other users
Send spam or unsolicited commercial messages
Transmit fraudulent or misleading information
Impersonate another person or business
Distribute malware, viruses, or harmful content
Use automated systems to send messages
Engage in unlawful activity
Shop Society reserves the right, but not the obligation, to review, investigate, monitor, preserve, or disclose communications when reasonably necessary to:
Investigate policy violations
Investigate fraud
Resolve disputes
Comply with legal obligations
Protect the safety of users
Protect the Platform
Users may block, mute, or report other users through available platform tools.
Shop Society is not responsible for the content of user communications.
22. SOCIAL FEATURES
The Platform may include social and community features, including but not limited to:
User profiles
Shop profiles
Posts
Stories
Comments
Activity feeds
Follows
Likes
Reactions
Messaging
Reviews
Users are solely responsible for content posted through social features.
Shop Society may remove content that violates these Terms, Community Guidelines, applicable law, or the rights of others.
Shop Society reserves the right to limit, restrict, modify, or discontinue social features at any time.
23. REVIEWS AND RATINGS
Buyers may be permitted to submit reviews and ratings regarding products, sellers, or transactions.
Reviews must:
Reflect the reviewer's genuine experience
Be truthful and accurate
Comply with applicable laws
Comply with these Terms
Users may not:
Submit false reviews
Purchase reviews
Sell reviews
Exchange products, services, discounts, or compensation for reviews unless expressly disclosed and permitted by law
Manipulate ratings
Harass or threaten users through reviews
Post defamatory content
Shop Society may remove reviews that violate these Terms or applicable laws.
Shop Society does not guarantee the accuracy of reviews.
24. PROHIBITED CONDUCT
Users may not engage in conduct that:
Violates any law or regulation
Infringes intellectual property rights
Violates another person's privacy rights
Promotes illegal activity
Promotes violence
Promotes discrimination or hate
Constitutes harassment or bullying
Contains sexually explicit content
Contains deceptive practices
Misleads buyers or sellers
Circumvents marketplace fees
Interferes with Platform operations
Attempts unauthorized access to systems
Uses automated tools without authorization
Scrapes platform data
Distributes malware or harmful code
Shop Society reserves the right to determine whether conduct violates these Terms.
25. FRAUD AND MARKETPLACE ABUSE
Users may not engage in fraudulent activity, including but not limited to:
Creating fake accounts
Creating duplicate accounts to evade enforcement actions
Manipulating platform metrics
Artificially inflating sales
Artificially inflating engagement
Submitting fraudulent claims
Filing fraudulent chargebacks
Misrepresenting products
Misrepresenting business information
Manipulating reviews or ratings
Shop Society may investigate suspected fraud and take any action deemed necessary to protect the Platform and its users.
26. ADVERTISING, PROMOTIONS, AND BOOSTED CONTENT
Shop Society may offer optional advertising, promotional, featured placement, boosted listings, sponsored content, or other marketing services.
Purchasing promotional services does not guarantee:
Sales
Revenue
Engagement
Traffic
Visibility
Business growth
Unless otherwise stated, fees paid for advertising and promotional services are non-refundable.
Shop Society reserves the right to approve, reject, modify, remove, suspend, or discontinue promotional services at any time.
27. THIRD-PARTY SERVICES
The Platform may integrate with third-party services, including but not limited to:
Payment processors
Shipping providers
Insurance providers
Analytics providers
Social media platforms
Marketing services
Shop Society does not control third-party services and is not responsible for:
Third-party actions
Third-party errors
Third-party outages
Third-party policies
Third-party security practices
Your use of third-party services is governed by the applicable third-party terms and policies.
28. INTELLECTUAL PROPERTY RIGHTS
All rights, title, and interest in the Platform, including but not limited to:
Software
Designs
Logos
Trademarks
Branding
Graphics
Text
Features
Functionality
are owned by Shop Society or its licensors and are protected by intellectual property laws.
Except as expressly permitted, users may not:
Copy
Modify
Reproduce
Distribute
Reverse engineer
Sell
License
Exploit
any portion of the Platform without prior written consent.
29. COPYRIGHT COMPLAINTS
Shop Society respects intellectual property rights.
If you believe content on the Platform infringes your copyright, trademark, or other intellectual property rights, you may submit a complaint to:
help@shopsocietyapp.com
Your complaint should include:
Identification of the protected work
Identification of the allegedly infringing material
Contact information
A statement of good-faith belief
A statement made under penalty of perjury that the information provided is accurate
Shop Society may remove content, suspend accounts, or take other actions in response to intellectual property complaints.
30. REPEAT INFRINGERS
Shop Society maintains a policy of terminating accounts associated with repeated intellectual property violations.
Shop Society reserves the right to:
Remove content
Restrict accounts
Suspend accounts
Permanently terminate accounts
based on repeated infringement claims or violations.
Shop Society may act before receiving a court order when it reasonably believes action is necessary to protect intellectual property rights or the Platform.
31. DISPUTE RESOLUTION BETWEEN USERS
Shop Society encourages buyers and sellers to resolve disputes directly whenever possible.
Before escalating a dispute to Shop Society, users should make a good-faith effort to communicate and resolve the issue with the other party.
Unless otherwise required by law, buyers should allow sellers at least seventy-two (72) hours to respond before requesting Shop Society intervention.
If a dispute is escalated to Shop Society, users agree to cooperate by providing accurate information and supporting documentation, which may include:
Order records
Tracking information
Photographs
Communications
Receipts
Other relevant evidence
Shop Society reserves the right, but not the obligation, to investigate disputes and make determinations in its sole discretion.
Possible actions may include:
Denying a claim
Approving a refund
Approving a partial refund
Reversing a transaction
Restricting an account
Suspending an account
Removing listings
Establishing reserves
Taking other actions deemed appropriate
Shop Society's involvement in a dispute does not create liability for Shop Society and does not make Shop Society a party to the underlying transaction.
32. NO WARRANTY
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOP SOCIETY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
ACCURACY
RELIABILITY
AVAILABILITY
SECURITY
SHOP SOCIETY DOES NOT WARRANT THAT:
THE PLATFORM WILL BE UNINTERRUPTED
THE PLATFORM WILL BE ERROR-FREE
THE PLATFORM WILL BE SECURE
DEFECTS WILL BE CORRECTED
PRODUCTS LISTED ON THE PLATFORM WILL MEET EXPECTATIONS
USE OF THE PLATFORM IS AT YOUR OWN RISK.
33. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOP SOCIETY, ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
INDIRECT DAMAGES
INCIDENTAL DAMAGES
SPECIAL DAMAGES
CONSEQUENTIAL DAMAGES
EXEMPLARY DAMAGES
PUNITIVE DAMAGES
INCLUDING BUT NOT LIMITED TO:
LOST PROFITS
LOST REVENUE
LOST DATA
LOSS OF GOODWILL
BUSINESS INTERRUPTION
LOST BUSINESS OPPORTUNITIES
ARISING OUT OF OR RELATED TO:
USE OF THE PLATFORM
INABILITY TO USE THE PLATFORM
USER CONTENT
THIRD-PARTY SERVICES
PRODUCTS SOLD THROUGH THE PLATFORM
DISPUTES BETWEEN USERS
PAYMENT PROCESSING ISSUES
SHIPPING ISSUES
ACCOUNT SUSPENSIONS
SECURITY INCIDENTS
IN NO EVENT SHALL SHOP SOCIETY'S TOTAL LIABILITY EXCEED THE GREATER OF:
(A) ONE HUNDRED U.S. DOLLARS ($100.00), OR
(B) THE TOTAL PLATFORM FEES PAID TO SHOP SOCIETY BY THE USER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
34. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Shop Society and its affiliates, owners, officers, employees, contractors, agents, successors, and assigns from and against any claims, demands, liabilities, damages, losses, costs, expenses, and attorneys' fees arising out of or relating to:
Your use of the Platform
Your products
Your services
Your content
Your communications
Your violation of these Terms
Your violation of applicable laws
Your infringement of intellectual property rights
Your disputes with other users
This obligation survives termination of your account.
35. BINDING ARBITRATION AGREEMENT
PLEASE READ THIS SECTION CAREFULLY.
EXCEPT AS OTHERWISE PROVIDED HEREIN, YOU AND SHOP SOCIETY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR YOUR USE OF THE PLATFORM SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION.
Arbitration shall be conducted on an individual basis.
The arbitrator shall have exclusive authority to resolve any dispute relating to:
These Terms
Their interpretation
Their enforceability
Their applicability
The arbitration shall be administered by a recognized arbitration provider selected by Shop Society.
The arbitration shall take place remotely or in a location determined by the arbitration provider.
The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
36. CLASS ACTION WAIVER
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT:
CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY
YOU MAY NOT PARTICIPATE IN A CLASS ACTION
YOU MAY NOT PARTICIPATE IN A REPRESENTATIVE ACTION
YOU MAY NOT PARTICIPATE IN A PRIVATE ATTORNEY GENERAL ACTION
NO ARBITRATION OR PROCEEDING MAY BE COMBINED WITH ANOTHER WITHOUT THE WRITTEN CONSENT OF SHOP SOCIETY.
37. EXCEPTIONS TO ARBITRATION
Nothing in these Terms prevents either party from:
Bringing an individual claim in small claims court
Seeking injunctive relief
Pursuing intellectual property claims
Seeking emergency equitable relief
Enforcing arbitration awards
to the extent permitted by applicable law.
38. ACCOUNT RESTRICTION, SUSPENSION, AND TERMINATION
Shop Society may, at its sole discretion and without prior notice, restrict, suspend, disable, remove, or terminate any account, listing, content, or feature if it believes such action is necessary to:
Enforce these Terms
Protect users
Investigate fraud
Investigate abuse
Comply with legal obligations
Protect intellectual property rights
Protect marketplace integrity
Address excessive disputes
Address policy violations
Shop Society is not liable for any losses resulting from account restrictions, suspensions, or terminations.
Users may stop using the Platform at any time.
Certain obligations under these Terms shall survive termination.
39. CHANGES TO THE PLATFORM
Shop Society reserves the right to:
Add features
Modify features
Remove features
Suspend services
Discontinue services
Introduce beta features
Change functionality
at any time and without liability.
Certain features may be offered as beta, experimental, or early-access features and may be modified or discontinued without notice.
40. CHANGES TO THESE TERMS
Shop Society may update these Terms from time to time.
Updated Terms will be posted on the Platform with a revised effective date.
Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms.
If you do not agree to revised Terms, you must discontinue use of the Platform.
41. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to conflict-of-law principles.
Any legal proceeding permitted under these Terms and not subject to arbitration shall be brought exclusively in a court of competent jurisdiction located in Oklahoma.
42. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.
43. ENTIRE AGREEMENT
These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and Shop Society regarding the Platform and supersede all prior agreements, understandings, and communications relating to the subject matter herein.
44. CONTACT INFORMATION
Questions regarding these Terms may be directed to:
help@shopsocietyapp.com
Shop Society
45. EFFECTIVE DATE
Effective Date: June 1, 2026